At InfiniteWorld, we navigate brands and their products into the digital revolution. InfiniteWorld’s comprehensive and fully digital platform provides a full-service suite of end-to-end solutions that enable brands and creators to engage with consumers in a shared online space that converges physical, augmented, and virtual reality.

Serving as a trusted advisor for our new and existing clients, Creative Account Managers are absolutely vital to InfiniteWorld’s long-term success, growth, and profitability. In this role, you will routinely perform Customer Success activities (e.g., onboarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.). In all functions, you will utilize your 3D/AR/VR/CGI industry experience to present a deep understanding of the resulting applications for retailers and consumer brands in a B2B setting.

This is a remote/telecommute position and requires the availability to work 8am-5pm on Pacific Standard Time to best serve our team and customers.

Responsibilities:

  • Serve as the primary point of contact for your portfolio of existing customers.
  • Understand the customer’s business and desired outcomes to achieve success that secures long-term renewals.
  • Build strong relationships with economic buyers, business champions, and technical champions.
  • Manage the delivery of the customer’s initial onboarding program.
  • Maintain a regular communication cadence with the client, including quarterly business reviews.
  • Drive customers to expand adoption of the platform for net new projects.
  • Collaborate closely with team members to support customer accounts.
  • Develop a comprehensive understanding of customer health and status through regular customer dialogue and by monitoring health and adoption metrics.
  • Document and track all customer deals and notes in HubSpot CRM.
  • Communicate effectively with internal and external stakeholders.

Requirements:

  • BA/BS or equivalent work experience, preferably in a technical field.
  • Experience in B2B customer success, account management, or project management roles. preferably in a product-driven environment.
  • Experience in 3D, CGI, AR/VR and/or Virtual Production is a must.
  • Strong organizational and project management capabilities.
  • Excellent communication and presentation skills with keen attention to detail.
  • Strong orientation towards teaching and enablement.
  • Data-driven, analytically oriented, with a commitment to process improvement.
  • Reliable and accountable, delighting customers with above-and-beyond follow-through.
  • Proactive, taking the initiative to get things done on behalf of clients.
  • Ability to manage your own workload, work efficiently, and meet deadlines.

Create with us. Join our InfiniteWorld team!

InfiniteWorld does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status. Every day our team is honored to work with entrepreneurs and innovators from every corner of the globe, and we aim to build a team that reflects the diversity of our customers. Each individual at InfiniteWorld brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides a better service to its customers, and helps us all grow and learn as individuals.